How to Lead Difficult Conversations
Inevitably, no matter what line of work you are in, you will need to lead a difficult conversation at one point or another in your career. You may need to give bad news, communicate performance issues, or express dissatisfaction to elicit change of some kind. Whether the conversation is with your manager or a direct report, these types of conversations can be very intimidating. It’s important to be prepared to lead the conversation well to elicit the best possible outcome. In order to have a productive, difficult conversation, it’s important to make sure you have it at the right time and in the right place. Schedule a time that works for both parties, do not catch the other person off guard. Set aside a private and comfortable space. Do not have a difficult conversation where others may hear you and join [...]